Commonwealth Hotels

Description Position at Hampton Inn & Suites Minot Airport Come Join Our Team!. Currently, we are looking for a top-performingGuest Service Agent/Front Desk Clerk/Front Desk Agent.. As the first person to greet customers, you will check guests in, make reservations, recommend local activities or restaurants, and arrange transportation.. All Associates:ON DEMAND PAY (NO FEES!). Vacation/ Personal days & Holiday payAccess PerksDiscounts on Travel, Hotels, Food, Entertainment, Shopping, and more!

guest service agent

Description Position at Hampton Inn & Suites Minot Airport Come Join Our Team!Currently, we are looking for a top-performingGuest Service Agent/Front Desk Clerk/Front Desk Agent.We’re searching for a motivated individual eager to give excellent customer service to our hotel guests and ensure they have all they need during their stay. As the first person to greet customers, you will check guests in, make reservations, recommend local activities or restaurants, and arrange transportation. Our ideal candidate is outgoing and confident, enjoys working with people, and pays close attention to the details. Apply now if you’re looking for a rewarding career in the hospitality industry!What is in it for YOU?All Associates:ON DEMAND PAY (NO FEES!) * Access your pay as you’ve earned it! No cost to you!Vacation/ Personal days & Holiday payAccess PerksDiscounts on Travel, Hotels, Food, Entertainment, Shopping, and more!Brand Travel Discounts for Travel and Food & BeverageOnline Training CoursesReferral Program and BonusDirect DepositEmployee Assistance ProgramAssociate of the Month/Associate of the Year/Service AwardsHourly pay of $15/hourFull-Time Associates:Medical, Dental, VisionFree Basic Life & Basic Accidental InsuranceVoluntary Life Insurance Products for Self, Spouse, and DependentsDay Care Flex Spending accountFlexible Health Care Spending AccountWellness Program- For those who have Medical on our Anthem plan401K with a Company match!Jury Duty LeaveBereavement Leave Some Key Areas of Responsibility include:Welcome all guests and confirm bookings upon their arrivalAct as a point of contact for guests who require help or information and attend to their wants and needsArrange activities, excursions, and transportation for hotel guests per their requestProvide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businessesHandle and distribute messages and mail, as well as redirect calls by answering the phone and making reservationsAnswer any issues or complaints made by guests and come up with solutions quicklyRequirements:High school diploma, GED, or equivalentOne year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredKnowledge of the local area to make recommendations for a variety of servicesExcellent time management skills, organizational skills, customer service skills, and interpersonal skillsComfortable taking telephone calls and mitigating stressful situationsWorking knowledge of Microsoft Office and reservation management systemsApplicants must be able to work days, nights, weekends & holidays.

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