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Guest Service Agent
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- Wurzak Hotel Group is looking for an experienced Guest Service Agent to support the Front Desk of our Marriott award winning recently renovated Sheraton Hotel in Reston, VA.A Guest Service Agent are often the face of the hotel, and their role is vital in creating a positive first impression for our guests.
- Check-In/Check-Out: Assist guests with the check-in and check-out process, ensuring accurate and efficient handling of reservations and payments.
- Information Dissemination: Provide information to guests about hotel facilities, services, and local attractions.
- Problem Resolution: Address and resolve guest issues or complaints promptly and effectively, ensuring a positive guest experience.
- Administrative Tasks: Perform various administrative tasks, including filing, data entry, and maintaining guest records.
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