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Guest Relations Associate - Part Time
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Part-time
- The Guest Relations Associate is a forward-facing team member who serves as the primary point of contact to welcome guests and communicate the Museum's mission.
- Additionally, the Guest Relations Associate will be responsible for assisting with ticket and Membership purchases, conducting sales in the Museum Gift Shop, and providing knowledgeable aid to all guests, whether at the Admission Desk or Gift Shop, in the galleries, or over the phone to ensure they have a positive and enjoyable experience with the Museum.
- The Guest Relations Associates will represent themselves and the Museum in a professional and polite manner, possess excellent communication skills, address guest complaints as needed, and oversee Guest Relations volunteers.
- Assists guests with redeeming online ticket purchases, on-site ticket sales, Memberships, and obtaining personal information as needed to complete their transaction (i.e. zip code, mailing address, phone number, email, etc.)
- The total cash/credits obtained must be reconciled with the amounts recorded in Altru or Lightspeed systems.
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