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Guest Experience Manager
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Full-time
- As the Guest Experience Director/ Manager, you will be responsible for performing the following tasks to the highest standards: ·Responsible to achieve Guest Experience KPI’s such as Stay Experience, HH member experience, QA audits and Review Site Index scores.
- Build a Core Team of Guest Experience Champions at the hotel and roll out Guest Related Brand initiatives as and when needed.
- Assist to oversee daily operations in all Guest Experience team, drive departmental objectives for self and team, ensure effective communication and working in a team to reach department KPIs.·Create a “WOW” experience of guests, elevating on guest experience - inclusive of high impact touch points and consistently meet and exceed guests and VIP expectations.
- Develop and maintain relationship with VIP guest and special attention guests, recognizing their preferences and ensuring attention are met and ensure information are shared across the hotel departments.
- Get familiar with hotel operating system especially OnQ PMS, Kipsu, HotSOS, FCS ·Undertake tasks as required from by General Manager Carry out any other reasonable duties and responsibilities as assigned.
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