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Guest Connections Specialist Remote Or Onsite
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- Teammates ensure our guests' first and last impression of their Brightline journey exceed their expectations of train travel at every opportunity - from assisting guests by relieving them of their check-in baggage to helping them navigate and enjoy our pristine stations while answering any questions they may have.
- As a Guest Connection Specialist, you will be the voice of Brightline as guests' email, chat with and call our Guest Services team.
- If you're a people-person looking for a role where you'll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!
- Be the voice of Brightline through multiple methods of telecommunication, including but not limited to email, web chat and phone call.
- Handle ticket and reservation inquiries; demonstrate working knowledge of the booking and travel policy, fare structure and special needs services, such as but not limited to wheelchair seating options.
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