Suffolk GP Federation CIC

The GP+ Service is run by Suffolk GP Federation CIC, a not-for-profit community interest company.. To respond to and deal with any issues that arise, escalating to the clinician and/or On Call Manager as necessary.. To be responsible for taking phone calls from other services for referral into GP+ liaising with the clinicians and booking appointments if required, ensuring that the correct process for these referrals is followed at all timesTo ensure clinical consulting rooms are set up for use before clinic starts and that each clinician working has access to the appropriate equipment and IT in order to fulfil their duties.. After use rooms must be cleared and left ready for use by the surgery; monitoring the duties of the receptionist to ensure that these tasks have been completed satisfactorily.. To be responsible for completing onward referrals at the request of the clinicians either via a task or using dictation.

administrator

Job summary Is it for me? We will make sure you are fully inducted and trained. Its important to us that you feel safe and supported in your role.Youd be suited to this role if you have high levels of personal commitment to facilitate the delivery of a patient focused service and have good problem-solving skillsYoull need good communication skills and a caring and empathetic natureIts important that you can work well as part of a team as well as independently and have the ability to remain calm under pressureContract typeWe can offer bank contracts where you pick up shifts as and when, to fit around your commitments:Week days: 18:00 21:15Weekends: 08:45-12:59 and 13:00-17:15 Main duties of the job Whats the role?Our Administrators support the clinicians who are working on that shift with all aspects of administration.This includes ensuring our appointments are carefully managed, wait times are kept to a minimum and patients are booked in with the most appropriate clinician.Youll create referrals and make sure that consultations are (where relevant) communicated back to the patients day-time practice. About us GP+ provides extra doctors appointments in the evenings, at weekends and Bank Holidays for patients across Suffolk. The GP+ Service is run by Suffolk GP Federation CIC, a not-for-profit community interest company.What we can offer you:A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balanceInnovative teams who strive in forward thinking, with a voice that is heardA visible and supportive management team, with operational support that get itExcellent IT teams & support giving us first class equipment and no wait responsesA commitment to personal development, training and leadership opportunities, with service-managed training budgetsCycle to work schemeDeath in service coverCompetitive salaries with annual benchmarkingBlue light card employer Access to the discount service with thousands of discounts online and on the high street Job description Job responsibilities To be responsible for all aspects of administration, working to deliver an effective and efficient service for our patients. To ensure the effective management of appointments; alerting the clinicians to any issues, ensuring the patient wait times are kept to a minimum where possible and that patients are booked with the most appropriate clinician. To ensure that referrals are created, patients are registered and referrals ended correctly. Ensure that all consultations are, where relevant, communicated back to the patients practice. To oversee the reception area and ensure that patients waiting are communicated to effectively and their needs are responded to as and when required, alerting the clinicians to any cases that have become urgent. To provide IT support to clinical staff, including training on SystmOne if required and liaising with IT Helpdesk as and when needed. To respond to and deal with any issues that arise, escalating to the clinician and/or On Call Manager as necessary. To be aware of and ensure adherence to organisational policies, in particular, Prescription Security, Safeguarding and Information Governance. To be responsible for taking phone calls from other services for referral into GP+ liaising with the clinicians and booking appointments if required, ensuring that the correct process for these referrals is followed at all timesTo ensure clinical consulting rooms are set up for use before clinic starts and that each clinician working has access to the appropriate equipment and IT in order to fulfil their duties. After use rooms must be cleared and left ready for use by the surgery; monitoring the duties of the receptionist to ensure that these tasks have been completed satisfactorily.To raise incidents as appropriate and providing guidance to other staff members when an incident needs to be reported. To ensure that you are aware of staff expected on shift and logging any late arrivals, sickness or non-attendance. To be responsible for local site induction with new clinical staff, making them aware of processes, procedures and how to access equipment and support. To be responsible for ensuring all tasks, notifications, emails and phone messages are dealt with and responded to in a timely manner. To be responsible for completing onward referrals at the request of the clinicians either via a task or using dictation. Providing administrative and secretarial support to clinicians who wish to complete the onward referral themselves. Responsible for ensuring the onward referral has been sent using the correct pathway. To be responsible for ensuring that equipment boxes for the consulting rooms are stocked with sufficient supply of consumables and providing clinical staff with medical equipment as and when needed. To be responsible for ensuring the process for signing out equipment and dispensing medication is followed at all times. To ensure you are attending training and meetings as and when required. To provide cover for colleagues when sick or absence from shift To facilitate debrief session at the end of the shift, taking notes and logging issues using the template and feeding back to staff on updates and answering queries raised during the debrief. To ensure that refreshment facilities are available for all staff. Person Specification Experience Desirable Administrative

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