Google

gAPT partners closely with gTech's Support, Professional Services, Product Management, and Engineering teams to simplify our Ads support products and build the productivity tools ecosystem for gTech users.. As a Global Product Lead, you will partner closely with Product Management (PM), Engineering, and gTech Ads support, to define and deliver the next generation of support experiences.. You will be part of a team that works cross-functionally to build, launch, and land new support experiences, driving personalization, automation, operational cost savings, customer success, and product success.. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.. Act as the spokesperson for the business and technical needs/constraints across business and technical teams.

product lead

XThe application window will be open until at least April 5, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Chicago, IL, USA. Minimum qualifications:  Bachelor's degree or equivalent practical experience.  8 years of experience in a project/program management, consulting, or customer-facing role. Preferred qualifications:  Experience bringing innovative solutions to market, spanning each phase of the product lifecycle.  Experience coalescing a diverse set of stakeholders into jointly-committed, aspirational goals.  Ability to navigate technical and organizational complexity with ease. About the job gTech Analytics, Products and Tools team (gAPT) leverages user insights and Generative AI technology to improve or automate Google's Ads customer support experiences. gAPT partners closely with gTech's Support, Professional Services, Product Management, and Engineering teams to simplify our Ads support products and build the productivity tools ecosystem for gTech users. Our work enables gTech teams to deliver delightful support to our customers. As a Global Product Lead, you will partner closely with Product Management (PM), Engineering, and gTech Ads support, to define and deliver the next generation of support experiences. You will be part of a team that works cross-functionally to build, launch, and land new support experiences, driving personalization, automation, operational cost savings, customer success, and product success. Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video. The US base salary range for this full-time position is $132,000-$196,000  bonus  equity  benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities  Collaborate and drive the support platform strategy, balancing near-term impact and long-term success.  Synthesize business and technical needs into aligned feature, experiment and platform roadmaps, partnering across technical and non-technical teams.  Lead cross-functional groups through the execution of self-service and automation projects and programs.  Act as the spokesperson for the business and technical needs/constraints across business and technical teams.  Understand support technologies in order to form proposals for optimal customer-centric technical solutions. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire. If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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