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Global Account Manager - US Federal Government
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$200,000 a year
Full-time
- Manage the customer lifecycle including onboarding, adoption, consumption, and training for active contract customers once a formal hand off occurs from the Account Executive (AE) to ensure continued high retention rates.
- Build, maintain, and develop knowledge to become an expert on Cyber Threat Intelligence and DomainTools’ data, as well as the competitive landscape.
- Utilize Salesforce and Vitally the Customer Success Software, to maintain accurate and timely customer engagements, customer health, pipeline management, opportunity management, and forecasting data.
- An analytical approach to customer engagement, pipeline management, and improving overall customer success and support
- Deep knowledge in working across Fed Gov Agencies including but not limited to DoD, DHS, CISA.
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