Carter Creek Winery Resort & Spa

Our Story, Jim and Dawn Carter have made their dream come true for this beautiful Hill Country resort.. Focusing on hotel profitability through revenue generation, cost control and guest satisfaction.. Controls the sales and profitability of the resortsEstablishes and monitors standards for hotel including but not limited to personnel administration and performance, service to guests, advertising, and publicity.. Establishes and maintains effective revenue management techniques to maximize hotel revenues; reviews and analyzes financial statements.. Possesses and maintains thorough knowledge of hotel services, facilities, and policies and area’s attractions.

general manager

Our Story, Jim and Dawn Carter have made their dream come true for this beautiful Hill Country resort. In this link below you will find how Carter Creek Winery came to be. If you want to join this family and find your place working for a company that came from a very passionate family you may even land your dream job at our beautiful property. We are looking for a passionate and driven General Manager that can help run this resort and stay with us for many years to come. Summary:This position will be responsible for leading and hiring a team in the hotel’s effort to deliver exceptional customer service. Focusing on hotel profitability through revenue generation, cost control and guest satisfaction. The General Manager will be responsible for the overall success of the hotel. Controls the sales and profitability of the resortsEstablishes and monitors standards for hotel including but not limited to personnel administration and performance, service to guests, advertising, and publicity.Prepare a comprehensive annual operating profit plan, for all departments within the resorts.Prepare a detailed annual capital expenditure plan.Establish the source of business available to the Resorts and establish priority and sales opportunities in the development of that business.Ensures that all guest service programs are in place and being implemented throughout the property.Establishes and maintains effective revenue management techniques to maximize hotel revenues; reviews and analyzes financial statements.Develops, implements, and monitors hotel budgets; assists with planning budgets for all departments; oversees all accounting functions.Monitors overall condition of all guest rooms, public areas, and outside grounds; ensures that deficiencies are rectified.Maintains visibility and accessibility to guests, staff, and vendors; maintains effective communication with all department managers to ensure all areas of hotel are performing at established standards.Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; responds to guest feedback, including complaints/problems.Possesses and maintains thorough knowledge of hotel services, facilities, and policies and area’s attractions.Possesses and maintains though understanding of industry and stays abreast of industry trends; communicates/incorporates information to assure all departments remain current.Assist in any department of resort as needed in addressing complaints and resolving problems.

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