PPTG Holdings LLC

Trains, coaches, and develops team in Customer Service Standards, Baking/Barista Standards, Communication Skills, Business Goals, Operational Standards, Compliance, Safety Standards and more. Reports to the Regional Manager and Upper Management on issues and progress on a regular basis. 4 years of leadership experience in the food industry. Chip City has rapidly grown to over 20 locations across NY and NJ and is scheduled to open in many more states across the US. Chip City is inspired by fun, nostalgic flavors such as s’mores, peanut butter & jelly, hot fudge sundae, cinnamon roll, and much more.. Enter any of our locations and be transported into a colorful cookie paradise.

general manager

Job Description Job Description Job Summary
All Chip City associates should be Courteous, Happy, Informative & Precise. General Managers are responsible for ensuring the proper and effective operation of their assigned retail store. This role requires individuals to oversee the day-to-day work and operations of lower-level employees to ensure adherence to organization guidelines. General Managers take on additional human resources duties such as recruiting, interviewing, and hiring new staff. This role also requires executing and implementing new company operational standards. We work as a team to accomplish our daily goals.
Duties/Responsibilities:
Guides and motivates Counter Staff and Shift Leads in achieving set goals
Trains, coaches, and develops team in Customer Service Standards, Baking/Barista Standards, Communication Skills, Business Goals, Operational Standards, Compliance, Safety Standards and more
Identifies internal high potential talent and creates development plan
Monitors and drives store sales and works toward meeting objectives
Minimizes cost by reviewing payroll and inventory use
Identifies and addresses problems with creative and practical solutions
Addresses performance issues in a timely fashion
Closely monitors inventory levels and order items accordingly
Undertakes store administration duties such as creating schedules, validating payroll, calculating meal break compliance, processing bank deposits, and more
Reports to the Regional Manager and Upper Management on issues and progress on a regular basis
Collaborates with other General Managers to ensure operations are consistent across the brand
Assists Upper Management on effective rollouts of new business initiatives
Ensures compliance with company policies and operational guidelines
Regularly audits stores to evaluate operations, standards, and efficiency of each area
Performs other duties as assigned
Required Skills/Abilities:
Proven leadership skills and the ability to effectively manage others
Strong interpersonal skills with a proven ability to communicate across different levels of the organization
Excellent organizational skills and an ability to create easy to follow guidelines for others
Strong time management skills and ability to meet strict deadlines
Great problem-solving skills and ability to solve in a timely manner
Excellent verbal and written communication skills
Ability to multitask and successfully switch between various tasks with ease
Ability to maintain all safe food handling procedures and sanitation practices
Knowledgeable about company’s products, services, and customer-related policies
Ability to work under pressure
Education and Experience:
4 years of leadership experience in the food industry
High school diploma or equivalent preferred
Food Protection Certification or be willing to complete (In Required Areas)
Successful completion of on-the-job training
Physical Requirements:
Prolonged periods standing
Ability to navigate a bakery, stockroom, office, and lift up to 30 lbs., with or without reasonable accommodation
Ability to perform repetitive movements over long periods of time
Ability to work in a high-temperature environment with commercial ovens
May need to work early mornings, nights, weekends, and holidays
Required to be on-call to handle emergency situations and provide support to team during business hours
Benefits:
Quarterly Profit-Based Bonuses Eligible
Medical, Dental, Vision, 401(k) benefits eligible
Commuter benefits
A free Chip City cookie and beverage each shift
50% Off Employee Discount
Opportunity for career growth! Chip City is growing rapidly and opening new stores
About Us:
Chip City opened its first store in 2017 in Astoria, Queens and is known for its delicious chewy on the outside and gooey on the inside 5.5-ounce cookies. We offer a weekly rotating menu, featuring over 50 flavors of cookies, including classic, seasonal and specialty varieties. Chip City has rapidly grown to over 20 locations across NY and NJ and is scheduled to open in many more states across the US. Chip City is inspired by fun, nostalgic flavors such as s’mores, peanut butter & jelly, hot fudge sundae, cinnamon roll, and much more. Enter any of our locations and be transported into a colorful cookie paradise. #J-18808-Ljbffr

START NEW SEARCH