Outagamie County, WI

Under general direction of the Operations Supervisor, the Airport Operations Specialist II is a customer service position that is primarily responsible for supporting all ground operations for inbound and outbound aircraft, flight crews, and passenger operations at the FBO and commercial passenger terminal.. Act as a Ground Security Coordinator, Cross Utilized Agent (CUA), ground handling lead, trainer and/or take an active role in improving the performance of ground handling and FBO operations.. Communicate via two-way radio, direct customers, drivers, and flight crews where needed.. Support commercial ground, facility, and passenger services, such as commercial terminal aircraft ground support, baggage handling, facility and grounds maintenance, valet services, and other duties as assigned.. Ability to perform a variety of manual tasks including but not limited to: aircraft fueling, loading baggage and cargo, facility cleaning, valet vehicle relocation, vehicle washing, aircraft cleaning and vacuuming, and snow removal.

line technician

Salary: $20.73 - $27.04 Hourly Location : Appleton, WI Job Type: Full-time Job Number: 2402929 Department: Airport FBO Opening Date: 05/02/2024 CORE VALUES Invested in Serving Devoted to positively impacting our communities Better Together Inspire unity by promoting collaboration, trust and respect Create Progress Encourage growth through innovation to advance and succeed Support Through Compassion Prioritize one another through communication, inclusion and transparency to bolster our community Position Purpose Under general direction of the Operations Supervisor, the Airport Operations Specialist II is a customer service position that is primarily responsible for supporting all ground operations for inbound and outbound aircraft, flight crews, and passenger operations at the FBO and commercial passenger terminal. This position will also provide general support for airport operations and maintenance as requested. Key Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. <ul><li>Perform aircraft ground services to commercial and general aviation aircraft with all supplies and materials as may be required. <li>Act as a Ground Security Coordinator, Cross Utilized Agent (CUA), ground handling lead, trainer and/or take an active role in improving the performance of ground handling and FBO operations.<li> Provide fuel and deice quality assurance and quality checks, perform airline fuel audits, oversee equipment repair and needs, and perform inventory of product to ensure safe and efficient service to our customers. <li> Engage with customers and key stakeholders, assist them with their needs, and provide exceptional customer experience to achieve customer service objectives.<li> Assist with the development of staff work schedules, staff efficiency models, and staffing plans.</li></li></li></li></li></ul> <ul><li>Meet and greet customers, assist them with their needs, and strive to provide exceptional customer experience. </li></ul> <ul><li>Assist passengers and pilots in boarding and disembarking the aircraft along with any baggage and cargo. </li></ul> <ul><li>Tow and marshal aircraft, ensure aircraft are chocked, locked, and secure. </li></ul> <ul><li>Operate ground support equipment including fuel trucks, deice trucks, tugs, carts, belt loaders, portable stairs, air starts, GPUs, automobiles, etc. including providing appropriate reports, checklists, and paperwork. </li></ul> <ul><li>Maintain, clean, and organize facilities, equipment and grounds, to ensure airport facilities and grounds remain, safe, organized, and ready for operation. </li></ul> <ul><li>Provide security in and around airport facilities and grounds for customers and visitors. </li></ul> <ul><li>Communicate via two-way radio, direct customers, drivers, and flight crews where needed. </li></ul> <ul><li>Provide snow removal support during and outside of normally scheduled hours. </li></ul> <ul><li>Support commercial ground, facility, and passenger services, such as commercial terminal aircraft ground support, baggage handling, facility and grounds maintenance, valet services, and other duties as assigned.</li></ul> <ul><li>Other duties as requested or assigned.</li></ul> Education/Certifications/Experience Requirements <ul><li>Graduate from high school or G.E.D. and valid Wisconsin driver's license. <li>Experience running small equipment and vehicles. <li>Or, any combination of education and experience that provides equivalent knowledge, skills, and abilities.</li></li></li></ul> Required or Preferred Skills <ul><li>Must have and maintain a valid driver's license.<li>Pass FAA Drug and Alcohol testing, TSA background security checks, and other testing as required. </li></li></ul> <ul><li>Ability to obtain NATA Safety First certification and other job-related training certificates.</li></ul> <ul><li>Strong interpersonal and communication skills, direct interface, over telephone and in writing.</li></ul> <ul><li>Ability to professionally engage and service passengers, pilots, flight crews and other airport visitors. </li></ul> <ul><li>Ability to make decisions with multiple objectives and implement in a safe, efficient manner. </li></ul> <ul><li>Follow oral and written directions; plan and complete assigned duties on a regular schedule; and maintain good working relationships with others. </li></ul> <ul><li>Must be available to work flexible hours, including weekends, holidays, days, nights, and extended hours as needed. </li></ul> <ul><li>Ability to perform a variety of manual tasks including but not limited to: aircraft fueling, loading baggage and cargo, facility cleaning, valet vehicle relocation, vehicle washing, aircraft cleaning and vacuuming, and snow removal. </li></ul> <ul><li>Ability to work without direct management supervision. </li></ul> <ul><li>Must be comfortable working outdoors, day, night and in all weather conditions.</li></ul> Physical Requirements <ul><li>Stepping up/down on ladders, tugs, and fuel trucks<li>Lift baggage from ground level to waist and overhead while loading aircraft, up to 75lbs<li>Bending and stooping to pick up tow bars and other equipment, up to 75lbs<li>Stooping below wings to chock aircraft<li>Standing and walking for extended periods of time, running when required<li>Good hand-eye coordination with good peripheral vision</li></li></li></li></li></li></ul> OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER. Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-booklet OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER. OUTAGAMIE COUNTY OFFERS A COMPREHENSIVE AND HIGHLY COMPETITIVE BENEFITS PACKAGE TO ITS EMPLOYEES. LEVELS OF BENEFITS CAN VARY BASED ON EMPLOYMENT STATUS AND EMPLOYEE GROUP. Medical Coverage Outagamie County currently offers eligible employees a Low-Deductible Health Plan and a High Deductible Health Plan with a Health Savings Account (HSA). Each of these plans are available for single or family coverage at affordable rates. Dental Coverage Eligible employees may choose either single, limited family, or family coverage. Vision Coverage Outagamie County offers single, employee plus one, employee plus children, and family voluntary vision insurance for those that are benefit eligible. Vision insurance coverage provides an opportunity for employees to save money on routine vision exams, contacts, eyeglass frames, and lenses. Life Insurance Outagamie County provides group life insurance for full-time employees. The cost of this coverage is paid for in full by the County. Voluntary Short-Term Disability Insurance Short-Term Disability pays the employee a portion of his or her income for a specified period of time, as determined by the plan. The Short-Term Disability plan provides coverage for injuries and illnesses that occur outside of work. The premium for this coverage is paid entirely by the employee and is available to active employees that meet the hours threshold requirements. Long-Term Disability Insurance All regular, non-union full-time employees are eligible for long-term disability coverage. Premiums are fully paid by the County. Wisconsin Retirement System Wisconsin Retirement Program helps provide for financial security during retirement. Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement and selected annuity option. The retirement plan consists of two parts: an employee-required portion and an employer-required portion. Outagamie County pays the employer portion, and employees are responsible for paying the employee-required portion, which is determined by the state each year. Enrollment is required for eligible employees. Eligibility is determined based on Wisconsin Retirement System plan rules. Flexible Spending Account Plan The Flexible Spending Account Plan saves money by allowing the employee to pay for certain medical related expenses and dependent care expenses on a pre-tax basis, reducing annual taxable income resulting in Federal, State, Social Security, and Medicare tax savings. Employee Assistance Program Outagamie County has an Employee Assistance Program (EAP). The services offered as part of the County's plan are a benefit provided at no cost to its employees and their immediate family members to help deal with life's stresses. EAP consists of caring individuals who are certified counselors. They offer professional support and direction towards resolving problems or concerns. They can also help by referring the employee to another resource if assistance is needed beyond the EAP. Paid Time Off Outagamie County offers several paid time off benefits that include: vacation, personal holidays, national holidays, sick leave, bereavement leave and military leave. Deferred Compensation Deferred Compensation allows employees to set aside pre-tax earnings toward retirement. Employees can save up to 100% of their compensation, to a maximum of $20,500 annually, or as little as $10.00 per paycheck. The amount deferred reduces year-end state and federal income tax base. All the earnings will accrue tax-deferred until such time as the assets are withdrawn, generally at retirement, termination, or other special circumstances. There is also an after-tax 457 Roth contribution option. Employee and Family Clinic Primary Health Services are available to employees and dependents ages 2 and up, who are covered on a county health plan. Behavioral Health Services are available for all county employees regardless of county health coverage. Pet Employee and Family Clinic Please note that the pet insurance offers are discounts offered to Outagamie County employees and are not programs sponsored by Outagamie County. Please contact the companies directly for any questions, concerns or service issues. If you would like to learn more, please click below about the benefits. CONTINUING EDUCATION Outagamie County encourages continuing education by offering Education Reimbursement. This reimbursement is intended to provide assistance to the employee for out-of-pocket expenses for continuing education for the mutual benefit of the employee and Outagamie County, not covered in the departmental budget. Any Outagamie County employee in good standing, averaging twenty (20) hours or more per week during the six (6) months prior to the start of the course, is eligible to apply. This statement is not all-inclusive in regard to tuition reimbursement.

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