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Front Desk Supervisor
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- Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.
- Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees.
- Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
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