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Front Desk Representative
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- Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
- Courteously answers inquiries and accepts reservations, both in person and by phone, accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue.
- Maintains good customer relations by maintaining awareness of all in-house and area functions, answering questions and concerns with timely and knowledgeable responses, in-person and by phone.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Worldwide IHG Employee Room Discounted Rates
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