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Front Desk Agent
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- The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
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