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Front Desk Agent
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- As a member of our hospitality team, the primary responsibility of a Front Desk Agent is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards.
- This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, IHG Reward Members, or group status.
- The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.
- Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, IHGReward Members, or group status, ensuring optimal guest experience.
- Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
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