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Financial Customer Service Representative
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$17 an hour
Full-time
- VXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in Charlotte, NC.
- As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits.
- Customer Assistance: Handle incoming calls from customers regarding various card services and deposit-related queries, including but not limited to credit/debit card issues, account balances, fund transfers, check deposits, and transaction disputes.
- Product Knowledge: Develop a deep understanding of the bank's card services and deposit products, terms, conditions, and policies to provide accurate and reliable information to customers.
- Compliance: Adhere to banking regulations, security protocols, and data protection guidelines while handling customer information and transactions.
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