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Final Mile Manager
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Full-time
- We are currently seeking a Final Mile Manager to join our rapidly growing team across the nation.
- In this exciting yet challenging role, the Final Mile Manager is responsible for leading the Final Mile Partners and 3PL Relationships while overseeing the overall performance of the Final Mile Operation of their designated hub(s).
- The role requires strategic focus, physical presence, and active participation to ensure the level of service provided in each Final Mile location exceeds the customer's delivery needs.
- ESSENTIAL DUTIES AND RESPONSIBILITES: In partnership with the 3PL Provider Management team, the Final Mile Manager will be expected to oversee the day-to-day operations at designated hub facilities to ensure adherence to SOPs. They will oversee the performance of key metrics such as cost per stop, order cycle time, on time delivery percentages, return and exchange rates and most importantly customer satisfaction.
- The Final Mile Manager will work with 3PL Provider Management to identify specific areas of improvement and share best practices among locations and with colleagues.
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