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Field Technical Service Specialist
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- As Technical Service Specialist - you will provide office and field-based technical support for assigned product lines including, diagnostic assistance, technical training, customer operational training, key account support, escalation resolution and rollouts/market tests.
- Reporting directly to the Assistant Manager Technical Service, this position will be tied to our Mayfield Heights, OH facility but may work remotely from the US.*Major Accountability Answer technical assistance inquiries from service agents, sales, and customers.
- Participate on cross functional meetings such as NPI, NPL, EIM and others as assigned.
- Regional and International travel to: Support customer/product issues in the field.
- Work closely with Technical Service Representatives, Sales Departments, the Customer Service Manager to ensure prompt and efficient handling of escalated service and Key Customer issues.
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