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Field Service Specialist - Remote
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$68,896 - $91,977 a year
Full-time
Remote
- The Field Service Specialist will be responsible for providing support on Epson Professional Imaging, Industrial and Commercial products regarding repair, usability, serviceability, installation, training and configuration to ensure a very high level of customer satisfaction.
- Analyzes product failures and makes repairs to quickly return equipment to production status either by telephone and/or on-site repair activities
- Informs customer of equipment supply items, (ink, etc.)
- Applies electromechanical, printing and color theory, including knowledge of RIP's and the ability to create ICC Profiles with the installation, troubleshooting and repair of equipment malfunctions
- Provides hardware, software, configuration and networking support via telephone, email, chat and on-site at defined level on assigned products
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