Multiquip Inc

Field Service Manager Construction Equipment. This position is the direct contact between the company, vendors and MQ customers for service, training, warranty, Service+Plus repairs and technical parts matters.. Generator, electrical, hydraulic and mechanical troubleshooting skills are required.. Associates Degree (A. A.) from a two-year college; or five or more year’s related experience and/or training; or equivalent combination of education and experience in power generation or construction equipment repair.. Solid mechanical systems knowledge of diesel engines/engine failures and electrical and hydraulic systems.

field service manager

Field Service Manager Construction Equipment US-WA-Seattle Job ID: 2023-2053 Type: Regular Full-Time # of Openings: 1 Category: Operations Field Location Overview It’s not Business, it’s Personal Multiquip is one of the largest, diversified manufacturers and suppliers of excellent quality products. Multiquip’s comprehensive product portfolio includes light to medium construction equipment, power generators, and lighting. Join our team! Responsible for Multiquip field service programs in assigned territory within North America. This position is the direct contact between the company, vendors and MQ customers for service, training, warranty, Service+Plus repairs and technical parts matters. Generator, electrical, hydraulic and mechanical troubleshooting skills are required. Responsibilities <ul><li>Responsible for managing the day to day service operations in the assigned territory, scheduling customer training, customer inquiries and reporting/monitoring of product issues in the field</li><li>Responsible to provide high level of technical information, support & hands-on repairs to customers</li><li>Acts as a liaison with customers and Product Managers to identify technical problem areas within assigned product group, report on technical problems on unassigned products</li><li>Responsible for reporting customer contact information, service issues, region activity, call reports, down lists and itineraries through CRM programs and Outlook</li><li>Responsible for developing and maintaining Authorized Service Center in assigned region</li><li>Responsible for warranty inspection, verification and authorization in assigned region </li><li>Assists in the development of training material for assigned products </li><li>Provides timely and accurate information to Product Managers and Vendors using MI reporting system</li><li>Assists with creation and review process of service bulletins, FAQ, Parts/Ops manuals, PowerPoint and service instructions </li><li>Provide technical guidance, assistance, and training to internal and external customers as requested</li><li>Working knowledge of customers and market dynamics to help further Service+Plus program.</li><li>Responsible and active in hands on repairs of equipment under Service Plus</li><li>Must meet targets set for Service Plus billable times </li></ul>Qualifications <ul><li>Associates Degree (A. A.) from a two-year college; or five or more year’s related experience and/or training; or equivalent combination of education and experience in power generation or construction equipment repair. </li><li>Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. </li><li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. </li><li>Due to the nature of our industry and this position writing, reading and speaking English is mandatory.</li><li>Ability to read and comprehend moderately difficult computer-based schematics, specifications, service and parts literature, technical bulletins, safety manuals, and other related publications. </li><li>Solid mechanical systems knowledge of diesel engines/engine failures and electrical and hydraulic systems.</li><li>Must be a self-starter with the ability to schedule time effectively.</li><li>Ability to create and maintain strong relationship.</li><li>Must be willing to travel up to 80% of the time in assigned territory, including overnight/hotel stays.</li><li>Valid driver’s license with good driving record and Passport </li></ul> Physical Requirements:<ul><li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. </li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this job, the employee is frequently required to talk and hear. </li><li>The employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and climb or balance. </li><li>The employee must be able to continuously lift heavy machines and/or move in excess of 100 pounds. </li></ul> PI237699720

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