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Field Service Engineer
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Full-time
- The Field Service Engineer performs on-site service efficiently and effectively on instruments and equipment as requested or initiated.
- This includes but is not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement.
- Adheres to service manuals, technical procedures and direction while properly documenting and managing work activity, billing and quality documents in-house, on site at customer facilities or over the phone as required.
- Works with Dispatch, and the area service manager to balance workload / call schedule against competing priorities to achieve high levels of internal and external customer satisfaction.
- The Field Service Engineer Promotes the sale of Eppendorf North America service products to meet budgeted targets.
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