Carrier

Interfaces with service coordinator, service account manager, and service project managers to coordinate activities as required in a professional manner.. Completes all job required documentation on time including time sheets, expense reports, posting of work orders, on-site documentation, and project status reports in accordance with company policy as required.. Knowledge, Skills & Abilities:Follows direction and guidance from service account manager or other team membersMust be able to work alone and communicate effectively with customers.. Able to download and troubleshoot basic HVAC system logic using WebCTRL and associated software.. Minimum Qualifications:High School Diploma, Associates Degree, or Technical School in the HVAC industry with a minimum of 4 years experience in the HVAC controls industry.

field service engineer

Date Posted: 2022-07-25-07:00Country: United States of AmericaLocation: CAN79: Clifton, NJ 100 Delawanna Ave, Clifton, NJ, 07014 USAPosition Title: Field Service EngineerFLSA Status: Non-Exempt, Salaried - DirectReports to: Service Account Manager or Service ManagerPrincipal Responsibilities:Under general supervision, performs preventive maintenance, repair, installation, and commissioning of building automation control systems. This person is accountable for high customer satisfaction levels through direct, onsite client interaction. May also assist more senior engineers in functional testing and system validation. Individuals must understand the principles that comprise a Building Control system and possess the ability to learn new products and strategies as they are released for sale. A high level of documentation of daily activities and recommendations is required.Essential Functions:Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites.Communicates with customers upon arrival and before leaving the facility. Ensures high levels of customer satisfaction. Meets regularly with customers representative to become familiar with the operation of the customer facility. Keeps customers informed of the nature of service we are onsite to perform.Communicates outstanding issues and recommends system enhancements, upgrades, and/or repairs. Is observant of additional opportunities we may have to solve issues. Works with a service account manager to engineer and estimate solutions.Performs system maintenance in accordance with established service practices and direction including field controllers, servers and workstations, and field hardware. Maintains feedback on equipment scheduling and modifications needed to service account manager.Manages assigned work to meet professional execution of time and customer satisfaction.Reports issues or changes to management immediately in accordance with company policy and practices. Interfaces with service coordinator, service account manager, and service project managers to coordinate activities as required in a professional manner.May provide training to customers on their specific control systems operations. Delivers documentation to the customer for training as needed or as contractual obligation requires.Follows established learning path and conducts extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in the company's product lines. Completes certifications as required by the company.Completes all job required documentation on time including time sheets, expense reports, posting of work orders, on-site documentation, and project status reports in accordance with company policy as required.Performs other duties as assigned.Knowledge, Skills & Abilities:Follows direction and guidance from service account manager or other team membersMust be able to work alone and communicate effectively with customers.Must have a good understanding of systems software to read, test, and make changes to logic as needed.Able to download and troubleshoot basic HVAC system logic using WebCTRL and associated software.Good understanding of troubleshooting methods and practices.Entry-level working knowledge with WebCTRL software functions and utilities.Basic knowledge of TCP/IP networks including wireless technologies.Able to read and understand Architectural, Mechanical, and Electrical blueprints.Basic experience with Microsoft software products including Outlook, Word, Excel, and other Windows products when required.Possess computer and networking skills to properly maintain their laptops and mobile devices.Possesses a good understanding of the operation and control of mechanical equipment and their control sequences.Minimum Qualifications:High School Diploma, Associates Degree, or Technical School in the HVAC industry with a minimum of 4 years experience in the HVAC controls industry.Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.Possess and maintain a valid and current Driver's License and be insurable by the company's insurance carrier.Ability to travel in excess of 50% of the typical work week, including air travel, overnight hotel stays unexpected travel as well as participate in rotating on-call schedule.Physical Qualifications:Capable of climbing ladders or using other lift equipment in excess of 8 feet above grade, and capable of lifting items up to 50lbs.Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Job Applicant's Privacy Notice:Click on this link to read the Job Applicant's Privacy NoticeCOVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.

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