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Field Service Client Administrator
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$19 - $21.65 an hour
Full-time
- The role of the Field Service Client Administrator (FSCA) is to develop a trusted advisor relationship with facility staff members.
- To establish him or herself as the point of contact for managing the day-to-day services and support needs of their assigned area and seek to improve customer loyalty and satisfaction.
- Provide quality and timely customer service to various audiences associated with correctional facilities, Securus personnel and partners.
- Primary representative between on-site facility personnel, Account Management & other Aventiv personnel
- Assist Tech Support in the maintenance of computer hardware, software and other equipment by providing troubleshooting results
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