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Field Service Client Administrator
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- The role of the Field Service Client Administrator (FSCA) is to develop a trusted advisor relationship with facility staff members.
- To establish him or herself as the point of contact for managing the day-to-day services and support needs of their assigned area and seek to improve customer loyalty and satisfaction.
- Primary representative between on-site facility personnel, Account Management & other Securus personnel.
- Assist Tech Support in the maintenance of computer hardware, software and other equipment by providing troubleshooting results.
- Perform Kiosk maintenance (keyboard, USB replacement, camera adjustment, etc.)
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