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Field IT Support Analyst (70 Travel)
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- The IT Support Analyst will provide on-site and remote support for business-critical applications and hardware in a warehouse environment while making independent business critical decisions.
- The IT Support Analyst will identify and solve common, recurring issues and escalate as appropriate.
- This position will also be responsible for supporting, implementing, and enforcing Martin Brower IT Policies, and will interact with Corporate, Global MB IT, and Reyes Holdings support and resolution teams daily.
- Able to attend priority 1 or 2 business impacting or business outage support conference calls and make sound business critical decisions that may affect operations, transportation, order processing, finance, or other business functions
- Assist in solving issues for distribution center/call center customers with business applications including ERP and Warehouse Management Systems including other Martin Brower and Reyes Holdings application portfolio through personal knowledge and by working with other application teams
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