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Experience Specialist
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- Knowledgeable on Sensei by Nobu menu and In Room Dining menu, assisting guests with overnight orders in room or upcoming reservations.
- Ensure all tasks associated with the night audit process are completed, reporting any concerns to managers and the Director of Finance.
- Work closely with overnight security to ensure the safety and security of all guests and the overnight team, resolving any potential disturbances that may occur and being aware of all fire/life/safety emergency procedures.
- Assist in directing the overnight cleaning process, answering any questions reporting any potential concerns to the housekeeping management.
- At least 2 years prior experience working at a front desk, hotel concierge, hotel reservations, or call center a plus
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