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Executive Director, Client Product Service Management
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- Position SummaryThe Executive Director, Client Product Services is responsible for providing service management to clients of CVS Caremark who make use of (or are planning to make use of) various products supported by PBM Operations.
- These products are distinct from CVS Caremark products that provide Prescription Benefit Plan offerings to members.
- Additionally, the Executive Director will provide direct support to key clients who ‘self serve’ on the Prior Authorization platforms, liaising directly with senior management at the client to ensure that their needs are being met and that the service provided by PBM Operations meets all expectations.
- The Executive Director, Client Product Services will lead a team responsible for ensuring that all PBM Products (i.e. those products that support the PBM clients during implementation and maintenance of business (distinct from Caremark Products which primarily service the members of PBM clients) are represented appropriately to clients
- The role requires the Executive Director to manage the PBM Ops relationship with senior management of several ‘key’ clients who make extensive use of the Prior Authorization platforms to manage their benefit processing.
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