Leidos

Leidos has an exciting opportunity as we grow our leadership team to focus on our PC as a Service practice area based out of our program office in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of Justice.. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.. Experience with ServiceNow CMDB. Experience with Sunflower or other property accounting database. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

service lead

Description Leidos has an exciting opportunity as we grow our leadership team to focus on our PC as a Service practice area based out of our program office in Washington, DC.   ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others. Location: Leidos site in Washington, DC - 5 days a week.    Regular telework is not authorized for this position.Today, our PC as a Service practice supports three federal customers, and we are looking to grow our practice area to support more customers.    Through the hard work of our team, we ensure that our customers have working computer devices on their first day.   The team also repairs and replaces devices which fail, retrieves devices from individuals who depart, and manages a lifecycle refresh process to replace devices as they age.   Devices are imaged with the customers’ approved images, receive appropriate security patches and software updates, are tracked in a configuration management database, and are shipped all over the country in support of our various customers’ missions.  By providing this service to our customers, we are able to lower their capital expenditure budget and take on the responsibility for acquiring, distributing and managing their computer devices, allowing them to focus on their mission.    The individual selected for this position will have the joint responsibility of ensuring that our team continues to provide top quality service to our existing customers, meeting all service level agreements, and also working with the leadership team to market our offering to other customers and to grow this practice area.   Beyond that, this individual will engage with the larger Leidos practice area leads to share best practices and lessons learned. Primary Responsibilities<ul><li>Lead the team in providing quality services to our customers</li><li>Ensure that the team operates in a proactive and responsive way so that customers are not out of service</li><li>Regularly review and update processes and procedures to ensure that new customers can be onboarded into this practice area quickly and effectively</li><li>Analyze processes and conduct process improvement events in support of continuous service improvement</li><li>Collaborate across Leidos to bring best practices to the program</li><li>Create briefings, white papers, proposals, or other materials necessary to market and grow this service to other customers</li><li>Work with equipment vendors to ensure that supply levels of laptops remain consistent</li><li>Provide overall leadership to refresh projects</li></ul>Basic Qualifications<ul><li>Bachelors Degree in a related area plus 5 years of experience, or an equivalent combination of education and experience</li><li>Demonstrated attention to detail</li><li>Superior Customer Relationship skills, to include creating/delivering briefings, providing status, etc.</li><li>Technical background supporting IT environments for customers</li><li>Experience preparing proposals for government customers</li></ul>Preferred Qualifications<ul><li>Public Trust approval</li><li>Experience with ServiceNow CMDB</li><li>Experience with Sunflower or other property accounting database</li><li>ITIL Certifications</li></ul>The salary range for this position is $108K - $115K.<h2></h2><h2>Original Posting Date:</h2>2024-07-10While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.<h2>Pay Range:</h2>Pay Range $78,000.00 - $141,000.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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