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Entry Level Customer Service Associate
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- Entry Level Customer Service Associate
- To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.
- Handles approximately 40 to 70 inbound calls daily from customers for a variety of queries.
- Inbound call center experience preferred.
- PC literate, including Microsoft Office products, Windows environment; as well as a variety of in-house databases.
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