SSI People

IT Support Structure: Develop, deploy, and maintain IT support structures, including ServiceNow Configuration Management, Support Management, Knowledge Management, and Book of Work. Collaboration: Partner with company’s CTO Digital Platform, Manufacturing Operations, MS&T, Quality, Enterprise IT teams, and local Digital Capability Managers to meet facility requirements.. Service Management Representation: Represent IT in Tier 2 meetings and manage IT Service Management Systems.. Experience: 8+ years of hands-on experience in a Cell Therapy or Biotech manufacturing and supply chain environment.. Systems Familiarity: Familiarity with ERP systems (e.g., SAP or QAD), MES systems (e.g., Emerson Syncade), DCS systems (e.g., Emerson DeltaV), OSI PI, EBRs (e.g., InfoBatch), and IT system integrations.. Systems Knowledge: In-depth knowledge of IT systems such as ERP, OSI PI, PAS, LIMS, ServiceNow, Celdox, and Veeva.

service support

Golden Opportunity: Join Us as an Enterprise Systems and IT Service Support!Location: Hybrid at Libertyville, IL We are seeking a seasoned Enterprise Systems and IT Service Support to join our Libertyville Facility. This pivotal role involves ensuring seamless integration between Enterprise IT Systems and Site Manufacturing, Laboratory IT Systems, and Data Analytics, supporting the operational excellence of our manufacturing and business functions. Key Responsibilities: Integration and Service Management: Oversee the integration and service management of IT systems supporting manufacturing operations. IT Support Structure: Develop, deploy, and maintain IT support structures, including ServiceNow Configuration Management, Support Management, Knowledge Management, and Book of Work. Collaboration: Partner with company’s CTO Digital Platform, Manufacturing Operations, MS&T, Quality, Enterprise IT teams, and local Digital Capability Managers to meet facility requirements. Enterprise Roadmap: Own and manage the site's enterprise roadmap for IT, aligning on future integrations. Maintenance Management: Manage and coordinate maintenance, planned outages, and unplanned outages in collaboration with Digital Capability Managers, Technical System Owners, and Business System Owners. Service Management Representation: Represent IT in Tier 2 meetings and manage IT Service Management Systems. Metrics Development: Develop and present Libertyville IT metrics to drive continuous improvement. Education and Experience: Degree: Bachelor’s degree in engineering or computer management discipline. Experience: 8+ years of hands-on experience in a Cell Therapy or Biotech manufacturing and supply chain environment. Systems Expertise: Experience with Manufacturing IT Systems and Systems Integration. Domain Knowledge: Understanding of supply chain, manufacturing domains, and supporting technology such as manufacturing and supply chain ERP systems. Regulatory Experience: Working knowledge of regulatory requirements and their application to business systems and practices, primarily GxP. Batch Records: Sound understanding of Electronic Batch Records (EBR). Validation Knowledge: Understanding of computer system validation. Systems Familiarity: Familiarity with ERP systems (e.g., SAP or QAD), MES systems (e.g., Emerson Syncade), DCS systems (e.g., Emerson DeltaV), OSI PI, EBRs (e.g., InfoBatch), and IT system integrations. Dashboard Development: Experience with dashboard development and Tableau is a plus. IT Service Management Expertise: Proficiency in IT service management platforms (e.g., ServiceNow) for supporting incident, problem, and change IT operational events. Systems Knowledge: In-depth knowledge of IT systems such as ERP, OSI PI, PAS, LIMS, ServiceNow, Celdox, and Veeva. Integration and Agile Methodologies: Strong understanding of IT systems integration and Agile methodologies. If you are an experienced professional with a passion for optimizing IT systems in a high-performing, results-driven environment, we want to hear from you. Join our team and help us drive innovation and operational excellence at our Libertyville Facility. About SSi People: With over 25 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.

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