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Enterprise Operations Analyst
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Full-time
- As a member of the NOC, the Enterprise Operations Analyst is part of a team who are responsible for providing 24 x 7 365 infrastructure and applications management, support and monitoring of IT systems.
- Using IT Operations monitoring and management tools, the analyst will provide technical troubleshooting, oversight, and escalation for complex network, server, and storage incidents.
- The Enterprise Operations Analyst will serve as the Incident Manager for major incidents that require coordination of communications, tracking of issues and escalation to management.
- Provide triage or basic troubleshooting to help identify issues by following outlined (SOP) standard operating procedures and escalate appropriately.
- Meet daily and monthly performance standards, including MTTR, abandon rates, incident response time, etc.
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