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Engineering Manager (Product Support)
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- An Engineering Manager (Product Support) job in Greensboro, NC, is currently accepting applications.
- The Engineering Manager - Product Support is responsible for managing multifunctional/cross-departmental tasks including development of customer troubleshooting techniques/instructions, return material review and disposition, trend analysis, and corrective/preventative actions.
- Lead and manage the product support, RMA, and warranty administration effort for customer and product issues.
- Lead the effort to continuously improve the RMA and warranty process to address customer warranty claims to the mutual satisfaction of the Company and customers.
- Demonstrate knowledge and understanding of product support basics, ethical business conduct, legal principles, and protection of HAECO, supplier and customer proprietary data by complying with company policies, procedures and accepted business practices.
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