Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.. This role works as part of a highly matrixed, cross-functional team in close partnership and collaboration across Sales, Customer Success, and the wider Salesforce partner ecosystem.. They redefine traditional consulting models by focusing on business value, agility, and cloud practices, ensuring customer success, and developing lasting customer relationships.. Must encourage a clear and healthy debate while seeking the best alternative.. Certain roles may be eligible for incentive compensation, equity, benefits.

director healthcare

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Department Description Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform. Overview Of The Role As Engagement Lead, you will lead Salesforce Professional Services delivery across a portfolio of Healthcare customers in North America. This role is a senior executive with experience and a passion for growing elite hard-working teams and successfully delivering innovative professional services to Salesforce customers. This role works as part of a highly matrixed, cross-functional team in close partnership and collaboration across Sales, Customer Success, and the wider Salesforce partner ecosystem. Bringing to bear existing tools and methodologies as well as innovating new ways of working, the Engagement Lead helps customers improve their return on investment and time-to-value using Salesforce. They redefine traditional consulting models by focusing on business value, agility, and cloud practices, ensuring customer success, and developing lasting customer relationships. Their passion is a never-ending quest to innovate, improve, and enhance our service and product delivery methodologies, driving more value for our customers while achieving the professional services strategic and financial objectives. Leadership Skills <ul><li>Strategic Problem Solver: Ability to translate details into bigger picture implications driving the business forward, challenging the status quo. Understands industry, market and organizational dynamics with the intellectual horse-power to handle growing complexity and ambiguity. Aligns the right resources to the task at hand; foresees and plans around obstacles. </li><li>Talent Management: Has a passion for building great teams of consultants - shown ability to develop others who have significantly chipped in to company success with a history of making good hiring decisions and developing a strong bench of successors. Champions talent beyond own organization.</li><li>Innovate for Growth: Always thinking about how to make improvements; able to implement changes that map to business strategy. Stays abreast of innovative technology trends.</li><li>Focus on Customer Success: Builds and maintains relationships with customers; shapes solutions that have significant positive impact on their business and drives the successful delivery of programs / projects within the portfolio. </li><li>Builds Trust and Credibility: Makes decisions based on organization’s values - actions are consistent with company’s core values. Ability to set clear vision - role models a growth mindset and shares mistakes widely for others to benefit and adopts a learning mentality. </li><li>Lead & Adapt to Change: Thrives in a changing, dynamic environment - Relishes leading even when times are tough and models the attributes of a GREAT leader. </li><li>Courageous Communicator: Must be able to take an unpopular stand if vital for the betterment of our business. Must encourage a clear and healthy debate while seeking the best alternative. This leader is looked to for direction in a crisis, faces adversity head on, and is energized by tough challenges. </li></ul>Your Impact <ul><li>Lead and inspire a Salesforce Professional Services team engaged in the delivery of programs / projects.</li><li>Accountable for running and continually improving governance, quality assurance, and oversight of all projects in the professional services portfolio. Proactively identify and own driving delivery issues to resolution.</li><li>Collaborate with Go-to-Market and Industry Consulting Teams to drive continued growth of services.</li><li>Collaborate closely with delivery practices leadership to ensure a balance of supply and demand for resource skills and capacity in accordance with demands of the market.</li><li>Work closely with the Sales organization and support solution sales process as part of a OneSalesforce Go-to-Market motion, including the development and enhancement of tools and methodologies that improve the sale of professional services.</li><li>Ensure a thorough understanding of customer expectations through meetings with sales and discussions of contractual details with the customer at the planning meetings.</li><li>Champion executive relationships and, when required, serve as the executive sponsor or support others inside the business who serve as the executive sponsor.</li><li>Gain a deep understanding of our customers, their businesses, and industries, and help them realize their bold business value and transformations.</li><li>Work with Salesforce Enablement, Training, and Employee Success Teams on ongoing professional development and skill development programs for all team members.</li><li>Accountable (in conjunction with the Global Services Operations Team) for running and continually improving repeatable processes that drive sustainable customer value and satisfaction and predictability of revenue.</li><li>Collaborate with our ecosystem of Salesforce consulting partners to drive value for our customers.</li><li>Provide management reports to senior management on customer status, resource utilization, and revenue forecasts as needed. </li></ul>Required Qualifications <ul><li>10+ years of experience leading large strategic programs with examples of enterprise-wide or industry leading digital initiative (preferably Salesforce enabled transformations), in consulting and/or internal leadership role(s)</li><li>5+ years of work experience with deep industry expertise and knowledge of industry-specific challenges, regulations, and expectations in the Healthcare industry</li><li>10+ years of proven experience leading, managing, coaching, and developing multi-disciplinary staff</li><li>Strong technical acumen and experience working with technical teams, ideally on the Salesforce platform to influence strategic and value discussions (Salesforce certifications preferred, but not necessary)</li><li>Track record in product and business model innovation – approach to create unique customer insights and convert them into replicable, scalable, profitable service offers</li><li>Shown success at leading transformational projects to deliver customer outcomes through technology </li><li>Senior leader able to operate effectively with C-level executives</li><li>Strong eye for business and analytical skills with ability to think strategically as well as ability to handle details.</li><li>Strong organizational and leadership skills to run multiple projects, responsibilities and staff.</li><li>Exceptional relationship-building skills demonstrated by ability to grow and nurture relationships with internal stakeholders.</li><li>Travel is an integral part of this role and will be based on individual customer needs.</li><li>Degree or equivalent confirmed experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) </li></ul>Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. ﻿Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $183,600 to $337,800. For Colorado-based roles, the base salary hiring range for this position is $166,900 to $281,500. For Washington-based roles, the base salary hiring range for this position is $166,900 to $309,700. For California-based roles, the base salary hiring range for this position is $183,600 to $337,800. For Hawaii-based roles, the base salary hiring range for this position is $166,900 to $281,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

START NEW SEARCH