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Energy Delivery Outage Coordinator
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$93,660 - $120,984 a year
Full-time
- Electric Distribution Operations / Control Center – Electric Distribution Operators direct delivery of electricity from substations to the customer at voltages up to 230,000 volts (Substation source) but primarily consisting of 4,000 to 21,000 volt electric distribution systems.
- The responsibilities of an Electric Distribution System Operator require the use of initiative, sound judgment, forward thinking, patience, and good communication skills in highly stressful environments.
- Assigned DOC acts as customer advocate and is involved in scheduling planned shutdown dates and customer conflict resolution.
- Partners with Business Energy Solutions CRM for communication with sensitive business customers, and involves Media Relations as needed on planned distribution outages with potential public interest.
- Maintains data integrity within specialized applications (e.g., Planned Outage Planner-POP) to provide accurate and timely information to Contact Centers.
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