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Email Portfolio Lead, Director - Remote
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- Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company.
- Job Description The Email Portfolio Lead, Director – Retail/CPG role, reporting to the SVP, Messaging Delivery Lead, provides guidance leading digital marketing delivery teams, identifies or clarifies challenges, and makes recommendations to resolve challenges.
- You will lead daily program operations for a portfolio of accounts within the Retail/CPG department, including project scope, deliverables, resource and capacity planning, and client and project profitability.
- You will maintain working relationships with our client, their partners and the Merkle team.
- You will oversee and ensure remediation process is followed for all client/customer-facing incidents, including formal RCA
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