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E-Commerce Customer Experience Representative
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Full-time
- regarding order status, product information, shipping details, returns, and other e-commerce-related matters within a 24-hour reply rate.
- Process customer orders, including order entry, payment verification, and tracking.
- Collaborate with logistics and shipping teams to ensure timely and accurate order processing, shipping, and delivery.
- Address any issues or delays related to order fulfillment.
- Coordinate with the warehouse teams for return logistics and inventory management.
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