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Dual Front Desk Supervisor
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- We have an exciting opportunity to join our team as the Dual Front Office Supervisor overseeing our Aloft and Element Hotel.
- Responsibilities: The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.
- Ensures guest satisfaction by responding to guest request in a friendly, service oriented manner, resolving guest complaints, and greeting in-house guests.
- Fills in at the Front Desk during busy periods or when staffing needs dictate.
- Qualifications: Marriott / Lightspeed Experience preferred Prior front desk supervisory experience About Company Find the sweet spot between eclecticism and comfort at Aloft Arundel Mills BWI Airport.
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