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Driver Services Associate I
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Full-time
- Description : OVERVIEW A Driver Services Associate (DSA) I is responsible for resolving customer inquiries by following client guidelines, departmental procedures, product requirements and company policy across the core products supported in the call center.
- A DSA I will answer inbound calls and make outbound calls in an exceptional service manner to ensure customer satisfaction.
- Requirements include interpreting client guidelines to make correct decisions for product inquiries and emergency situations, read and understand simple to complex instructions, collaborate with other operating areas to successfully service the customer needs, and delight customers and display empathy.
- LEADERSHIP RESPONSIBILTIESThere are no leadership responsibilities for this role SKILLS/COMPETENCIES Typing 35+ words per minute.
- Knowledge of Salesforce case management is beneficial, but not required.
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