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Driver Services Associate 1
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- A Level I, Driver Services Associate (DSA) is responsible for resolving customer inquiries by following client guidelines, departmental procedures, product requirements and company policy across the core products supported in the call center.
- A Level I DSA will answer inbound calls and make outbound calls in an exceptional service manner to ensure customer satisfaction.
- Requirements include interpreting client guidelines to make correct decisions for product inquiries and emergency situations, read and understand simple to complex instructions, collaborate with other operating areas to successfully service the customer needs, and delight customers and display empathy.
- Knowledge of Salesforce case management is beneficial, but not required.
- Self-starter, meticulous, ability to handle multiple tasks simultaneously.
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