Smarte Carte Inc

District Service Manager - Sacramento, CA or Reno, NV area - Full-time. Smarte Carte Inc. is seeking a self-motivated individual for a full-time District Service Manager position.. The District Service Manager will oversee Field Maintenance and Repair Technicians and Part-Time.. Basic understanding of electro/mechanical assembly, troubleshooting, and repair.. Basic understanding of electro/mechanical assembly, troubleshooting, and repair

district service manager

** District Service Manager - Sacramento, CA or Reno, NV area - Full-time**
**Job Category****:** Management         **Requisition Number****:** DISTR001973           Showing 1 location      **Job Details**
**Description**
**DISTRICT SERVICE MANAGER - Full-Time**
Position to be located in Sacramento, CA or Reno, NV area
Competitive salary based on qualifications and experience
Weekend and holidays required as needed
**COMPANY BACKGROUND**
Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.
Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, and Singapore. Smarte Carte products can be found in the following types of venues:
* Luggage cart concessions at airports and major bus/rail stations
* Electronic locker concessions at amusement/theme parks, indoor and outdoor waterparks, ski resorts, entertainment centers, and transportation centers
* Stroller concessions at shopping centers, amusement/theme parks and zoos
* Massage chairs at transportation, shopping and entertainment centers, and fitness clubs.
* Long-term baggage storage, baggage wrapping and excess baggage storage services at airports, malls and major bus/train stations
**BASIC FUNCTION**
Smarte Carte Inc. is seeking a self-motivated individual for a full-time District Service Manager position. The District Service Manager will oversee Field Maintenance and Repair Technicians and Part-Time.
Location Managers within assigned district and will work a defined schedule at locations within an assigned radius (malls, fitness clubs, and other locations with Smarte Carte vending equipment).
Duties will include (but are not limited to) include performing monthly collections, repairing, cleaning and performing regular maintenance on strollers, carts, cart management units, massage chairs, and locker systems. Daily local travel and some regional travel required.
Duties also include: P&L responsibility of assigned district, client relationship management, development of direct reports, and assisting with the planning and execution of equipment installations and removals
**KEY RESPONSIBILITIES**
* Overall responsibility for area P&L, with the expectation to deliver excellent results vs. annual and strategic plans.
* Develop and maintain strong relationships with key stakeholders within the Mall, Locker, USPS and Planet Fitness community as well as with peers within Smarte Carte.
* Identify Key Performance Indicators with relation to maximizing flow-through to improve profitability.
* Effectively oversee recruiting, hiring, training and supervision of Part-Time Location Managers.
* Inspect and perform maintenance on all equipment, including; Carts, Cart Management Units, Strollers, Massage Chairs, and Locker Systems (where applicable).
* Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
* Complete and submit all necessary reports in an accurate and timely manner.
* Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times.
* Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment.
* Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.
* Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
* Other duties as assigned.
**EXPERIENCE/QUALIFICATIONS**
* Possess strategic planning and thinking skills, business acumen and value chain mind set
* 2-4 years of field based product support experience (route) preferred
* 2-4 years in a customer service role required.
* Basic understanding of electro/mechanical assembly, troubleshooting, and repair.
**PERSONAL CHARACTERISTICS**
* Demonstrate strong business acumen as defined by a proven track record of success in an operational environment
* Ability to forge solid relationships with external constituents e.g. customers, facility management, etc. and manage across a wide range of capabilities and personalities.
* Excellent verbal and written communication skills.
* Organized and able to manage multiple priorities effectively.
* Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis
**LEADERSHIP CHARACTERISTICS**
The successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates leadership skills and instincts. This position requires a highly intelligent and enthusiastic individual with a commitment to excellence. In terms of personal competencies, the successful candidate must be hands-on and possess the best combination of strategic thinking and foresight that leads to actual results. The successful candidate should demonstrate the following competencies:
* **Leadership**: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators.
* **Results Oriented**: A driver who possess the ability to take actions and implement effective solutions in a timely manner.
* **Problem Solver**: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented.
* **Analytical Thinking and Decision-Making**: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
* **Teamwork and Interpersonal Skills**: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels both internally and externally.
* **Ethics**: Highest level of professional integrity and honesty as well as personal credibility.
**EDUCATION**
*  Two year degree in business or related field, or relevant experience in lieu of required; four year Degree preferred.
**LICENSES & CERTIFICATIONS**
* Valid Driver's License required
* Ability to get airport badge
**BENEFITS**
Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.
**Skills**
**Required**
**Time Management**     *Advanced*                         **Flexibility**     *Advanced*                         **Data Analysis**     *Advanced*                         **Problem Solving**     *Advanced*                         **Decision Making**     *Advanced*                         **Communication**     *Advanced*                         **People Management**     *Advanced*                         **Customer Service**     *Advanced*                               **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization    **Education**
**Preferred**
Associates or better in Business Administration.
Bachelors or better.
**Experience**
**Required**
Basic understanding of electro/mechanical assembly, troubleshooting, and repair
**2-4 years:** Customer Service
**2 years:** Strategic planning, business acumen and value chain mind set
**Preferred**
**2-4 years:** Field based product support experience (route) preferred

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