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Disputes Resolution Representative - Day 2
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Full-time
- Under general supervision, will manage a bench of assigned disputes cases, investigating these cases to meet regulatory requirements, delivering excellent customer service by ensuring correct case decisions and providing maximum protection over the Bank’s assets by minimizing losses and/or maximizing recoveries according to Association rules.
- Must process cases meeting regulatory requirements for Reg E, Reg Z, NACHA, FCRA, UCC an/or Association requirements for Mastercard, Visa, EWS.
- Analyze and utilize all bank records available, including but not limited to Mobius, Fifth Third Direct, ACE, TSYS, PRISM, DVR, ACAPS, PEP+, Check Image Archive, Resolve Check, and the case management system to facilitate a comprehensive review of unauthorized customer financial transactions and all other dispute types.
- Request documentation of transactions from other departments, customers, merchants, and other financial institutions to formulate appropriate risk decisions.
- Assure that regulatory timeframes as well as internal Service Level Agreements are met to avoid compliance violations, which include, but are not limited to issuance of credit, reversal of fees, interest reimbursement, mailing appropriate notification letters to customers, case closure timeframes, etc.
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