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Dispatcher
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Full-time
- UDT provides flexible and interoperable services, including mobility, cloud, collaboration, data, cyber security and software and IT as a service.
- The mission of the Help Desk Dispatcher will serve as the single point of contact for customers and as responsible for the coordination of all IT support groups to ensure maximum utilization of resources by scheduling internal and field technical resources on the ConnectWise dispatch portal.
- Responsible for entering time and expenses in ConnectWise as it occurs
- Generate daily tickets into ConnectWise documenting of all support activities including resolutions and escalations
- Ability to understand processes in ConnectWise by completing assigned training materials and blueprints in the ConnectWise University
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