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Director of Rooms
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Full-time
- Oversee all front office, housekeeping, loss prevention and inventory operations to insure profitability, control costs and quality standards to insure total guest satisfaction.
- Directs and oversees the implementation of all safety and security programs for the purpose of providing protection of all persons and property and direct all phases of the Housekeeping Department within established Marcus Corporation and Marriott policies and procedures.
- Oversight of all front office operations (front desk, AYS, bell/door associates and valet parking operations), housekeeping operations (guest room attendants, public area attendants, office cleaners, housepersons), Reservation operations (Inventory Manager and rooms controller) and loss prevention operations (loss prevention officers) while following, instructing and oversight of Marriott and Marcus Hotels & Resorts guidelines.
- Manage and motivate all guest services, housekeeping and loss prevention departments to assist in daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
- Complete knowledge of Night Audit including but not limited to: Front Office operating systems, Fire Panel, Emergency Procedure Manual, Marcus Operational Manual, and Safety and Security operations.
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