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Director of IT End User Support
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Full-time
- The Director of IT End User Support is a strategic leader responsible for aligning IT support services with overall business objectives and strategies.
- The Director manages and directs all aspects of the organization's IT service management, including transitioning from an outsourced managed service provider (MSP) to an internal team for Level 1 support, desktop support, patching, and virus definition updates.
- Lead the transition from an MSP-hosted version of ServiceNow to an internally managed instance of Jira for Service Management.
- Manage all IT Support related contracts, including Adobe, Printers, Office 365, and CDW. Conduct RFPs and negotiate contracts with vendors.
- Proficiency in Microsoft technologies, including Windows, Office 365, SharePoint, and Azure, for end-user support and management.
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