Upvote
Downvote
Director of Customer Success
Share Job
- Suggest Revision
- SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market.
- At SPINS, the Customer Success team is part of the Revenue Organization, and is divided into segments, which include Center Store, Plant, Protein & Dairy, Big CPG, Snack & Beverage, and Non-Food (VMS, Pet) along with Financial Partners.
- Act as a point of escalation to your segment’s Managers for client conflict resolution and client engagement and growth of executive level relationships.
- Ensure regular contact and relationship management activities i.e. top to tops, QBR attendance and customer meetings are part of your day-to-day operating cadence.
- Collaborate with Vice President of Customer Success to serve as a key voice in the development and strategy of the Customer Success organization including annual business strategy as well as department goals.
Active Job
Updated 2 days agoSimilar Job
Relevance
Active