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Director of Customer Success
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$150
- OPEXUS is seeking a Director of Customer Success to join our team and help provide cutting-edge technology and exceptional customer service across the globe.
- The Director will build a signature, streamlined Customer Success program to drive increased adoption, help secure subscription renewals and expansion, and serve as a partner across the organization.
- Build and implement a signature OPEXUS Customer Success program, including account segmentation, account reviews and health check reports, expansion coordination with Sales, and collaboration with Product Management and other partners.
- Establish Customer Success tooling, including journey mapping and improvements, Success Plan/Account Review/Executive Business Review templates, KPI identification and tracking, adoption best practices, training needs, and more.
- Develop team onboarding and training plans for team members for effective and efficient ramp to get from productivity to proficiency.
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