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Director of Customer Service, GMMI
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- Responsible for cohesiveness, efficiency and quality assurance of procedures for client services.
- Under the supervision of the President, manages the day-to-day operations of the Assistance Team and Client Services Coordinator Team, including assigning work and monitoring activities
- Acts as an escalation point for sensitive and complicated issues.
- Performs annual reviews to Client Service Coordinator Team Members
- Provides coaching and guidance to staff, conducts and promotes staff training and development
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