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Director of Brand Loyalty
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- Summary The Director of Brand Loyalty is responsible for Stay Rewarded and Guest Relations.
- This position will work closely with all key departments within My Place Hotels of America with the purpose to growing Stay Rewarded Membership to improve guest loyalty and member engagement.
- This position further oversees the Guest Relations Department which handles the toll-free number and guest complaints.
- Delegate marketing and promotional activities to the Marketing and Design Departments of My Place Hotels of America.
- Collaborate with internal teams to establish and maintain metrics to communicate Stay Rewarded program success, Stay Rewarded training opportunities, Stay Rewarded Collateral, Stay Rewarded Membership growth opportunities, and Guest Relations trends.
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