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Director Integrated Experience Design
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- Will work with the our Design Systems Team, Digital Design for Core and Coverage, as well as our Digital Product teams to understand the moments that matter associated with digital touchpoints in our customer journeys and will work to resolve fragmented access points and applications.
- Conveys and prioritizes needs from comprehensive listening system in collaboration with Portfolio Insights & Acceleration and other Enterprise teams in the matrix to identify client, customer and clinician needs and expectations to support solution design and personalization.
- Accesses market intelligence capabilities focused on understand the market products, innovations, competitor solutions and any aspect of information needed to support the design process.
- Applies a customer and clinician-centric lens to problems and advocates for a combined customer and clinician view in all interactions.
- Bachelor's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
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