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Director, Customer Service & Support
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- Casey Family Programs, an Equal Opportunity Employer, is the nations largest operating foundation focused on safely reducing the need for foster care and building Communities of Hope for children and families across America.
- Manages Service Desk and QA team and their workload, including but not limited to: hiring, training, scheduling, and coaching.
- As owner of the Incident Management function, initiates changes to procedures to ensure quality improvement.
- In collaboration with Organizational Development, designs, delivers and oversees adequate educational programs for end-user population.
- Collaborates with IT leadership to ensure an effective Problem Management function.
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